Showing posts with label public engagement. Show all posts
Showing posts with label public engagement. Show all posts

Tuesday, 19 September 2017

Tax policy and open government


RSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

The Government of Canada has proposed changes to the tax framework, which has struck a wide variety of nerves. Moving swiftly past any discussion of that policy proposal itself, it provides a solid example of the environment in which government works today. I still get interest in explanations of what the idea of open government actually means, and this lets us move from the abstract to the practical.


It’s worth noting that while this public debate has emerged recently, the proposal comes from the 2017 federal budget, including some of the tax strategies the government was examining. Any policy discussion exists in the context of the government’s agenda, which shows up in party platforms, budgets, and the Speech from the Throne. And that agenda, of course, came from somewhere in turn: long-standing party positions, industry lobbying, think tank research, government advice, concerns of MPs’ constituents, international agreements, etc. There’s a complex ecosystem of inputs.


The Department of Finance started inviting comments on July 18. Far from the lightweight budget consultations of years past (essentially a webform and the question “What should the government prioritize?”), they posted a brobdingnagian backgrounder with rationale, data, and their calculations. If they posted the raw datasets, I couldn’t find them; the open government ideal would be linking to the same data that government analysts are using (i.e., on open.canada.ca). Economists, researchers, developers and transparency advocates have long been scraping or copy and pasting information from government websites, which is a barrier to use.


Finance has asked that people read the 27,000+ word backgrounder and provide written comments. There are design decisions baked into this.


One, it’s an email inbox, not an online discussion forum. The written comments aren’t automatically publicly visible, and organizations can consent to publishing or stay mum for privacy.

Two, while the consultation and backgrounder is public, their target audience is clearly a limited group of experts, academics, and businesses (most likely industry organizations that are funded and mandated to analyze and respond to such proposals). The most visible government consultations in recent years have been questions like Ontario Budget Talks, federal electoral reform, or the Innovation Agenda. Those are geared towards broad audiences. However, most government consultations, running quietly for decades under the radar, are closer to this Finance example. The standard has been that government posts an analysis or a draft regulatory change and asks a small community of experts for detailed comments (e.g., on wildlife management strategies or chemical allowances in products). Anyone could respond. But most wouldn't have any fun doing so.


There’s no right or wrong on these two items, just different approaches for different contexts. Making every comment publicly visible can be disenfranchising to many would-be participants. And governments should (generally) design and promote for their actual target audience of stakeholders.


For most people, including many small business owners, their engagement with this consultation will not be in reading the backgrounder and commenting. Instead, they’ll read analyses, op-eds, and updates in the media. Others may contact their MP with their concerns. Others will continue to pay dues to lobbying organizations to do this work on their behalf and trust that their views are represented. This reality will be true of most examples of “open government;” most engagement is through “info-mediaries” rather than direct contact.

The next important feature: government can strategize and plan for the public reaction, but once in the wild, it’s to a large degree out of government’s control. There has been a flurry of media articles written since July 18, taking many different tacks (e.g., that it’s unfair and disincentivizing to doctors specifically) (again, no value judgment here).

For the potential value for government, let’s use Dr. Kevin Milligan as an example. The start of his Twitter thread on the proposal is probably the most-liked tweet ever that starts with “I’ve made spreadsheets…”


Milligan, an Economics professor at UBC, reworked and re-calculated a lot of the data from Finance (and, admirably, posted his work and spreadsheets publicly for government officials or other observers to review). His analysis supports much of Finance’s work, calls some parts into question, but definitely adds value. This is the entire point of of open government and open data: recognizing that expertise exists outside government’s walls and creating ways to work it into public decision-making. Milligan’s analysis, alongside a number of other prominent Canadian economists who contribute actively to public debate, turned into blogs or columns in print and online media. That community, plus pundits and other observers, also debated parts of the proposal and each other’s analyses in short form on Twitter.

The email inbox is still central - Milligan encouraged people to write into it - but it’s one of many ways that people will try to influence the decision, even during a formal consultation with an “official” avenue for input.

Milligan’s work (here’s his blog post) is not far off what we’d trendily call “civic tech” (admittedly it’s relatively low-tech civic tech)*. The more common examples are people creating tech platforms for others to find and understand data and information (e.g., theyworkforyou.com or openparliament.ca). But the point isn’t the platform, it’s the analysis and the value in the context of a public decision. So Milligan’s analysis and spreadsheets meet that goal and that description for me.

Lastly on the timeline, there’s one big step left: the government will decide what it wants to do in Cabinet. The proposal as originally written by Finance will almost certainly still be the starting point, but the public reaction and expert comments will change or at least flavour that. While the final advice to Cabinet and the discussion is held in confidence, Access to Information laws, modern government communications, public engagement, and social media make that a more limited concept than it was in the past. The black box is getting smaller and smaller. But the point remains: even if the elected government talks to everyone about a proposed policy, it’s still on them to make the decision and to be held accountable for it. And they do this out of the public eye, by design.

So having walked through the example, what’s left? A couple closing thoughts:

One, a common theme is that as open government and telecommunications technology make the world horizontal and connected, government policy analysts will be less subject matter experts and more facilitators and convenors of stakeholders and external experts. I think this take is wrong, and Finance provides the counterexample. They started with a 27,000-word backgrounder, and I’d bet that there’s a much longer version behind it. They need to be able to understand, fact-check, and contextualize technical input from experts. They need to know if Milligan’s numbers are right or wrong when they lead to game-changing conclusions. So I’d actually propose that government analysts have to be better than they’ve ever been to navigate the modern governance environment.

Two, open government can’t be about changing governance models. How government does things always has to serve the things government needs to do. Open government is better found, in the long run, in the nuts and bolts of government policies and programs. In this case, in the data, principles, and analysis behind tax policy.

Wednesday, 29 March 2017

The future of citizen engagement is vinyl


by Kent AitkenRSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

For the last little while I've been expressing wariness about online citizen engagement, and I'd like to explain that.

Of course a lot of citizen engagement will be online. And it can be incredibly effective. The distinction between online and offline is culturally and practically fading. I've defended the idea that online platforms are no worse than in-person ones; just different, suited for different interactions. The term "online" may have a cultural shelf life itself.

So why am I wary?

Let's shift gears a little and talk about digital audio. When CDs came out, they completely sidelined vinyls and cassettes in a decade. Vinyl basically ceased to exist. Yet today we've seen seven years of double-digit growth in vinyl sales and they're now a $1B market, representing 15-18% of physical music revenues.

It's because we over-adjusted to the digital audio option. It was seen as the future, and we wanted to future-proof our collections. We wanted to virtue signal the idea that we were modern and technologically savvy. But over time, those psychological bonuses to the economic decision of audio formats subsided, and we returned to a level playing field between vinyl and digital. We could decide in a less biased way between the two options. At which point we rediscovered the virtues of vinyl - the quality, the packaging, the art, the ritual - for some situations.

Which doesn't change that digital audio is the absolute standard, and for good reason.

Back to online citizen engagement. It's seen as nearly free. It's seen as easy. But most of all it's seen as inclusive. That is, because engagement is online it's seen as fair. It's seen as plausibly reaching the entire intended audience.

More simply: online engagement gets used as a get-out-of-jail-free card for thinking through your goals, engagement design, and audience. It's seen as the future, ergo it's good.

It is sometimes. It it not always.

There are many reasons, but let's look at three:

Digital tends to be shallow. As Robin Gregory put it:
"When hundreds or thousands of stakeholders are asked to (a) speak before a panel for ten to fifteen minutes, (b) submit short written statements to a government body, or (c) participate as representatives of identified interests, then the invitation contains an implicit request to be either superficial or one-dimensional."
This effect is exacerbated by our current culture towards online engagement. The idea that public policy issues are complex is repeated daily, but we ask people for bullet points. Yet! It's possible to do small, deliberative working groups that get into the complexities and nuances of an issue. They may report analyses or pros and cons to a larger interested audience, who may vote or be surveyed in a lightweight way. This can all be done online. But people to tend to assume online always means open, public, easy, and everyone.

Digital lets us think we can skip design and facilitation. When you're doing in-person engagement, the level of design is incredibly involved. Session designers or participant experience designers (that's a thing - do you have one for your online engagement?) think through to the individual personalities in the room. They adjust the timing of parts down to 5-minute increments. They pull from a library of techniques for group discussion. And they actively facilitate. We're only flirting with that level of sophistication online; this is where low-fidelity MP3s started getting replaced by high quality-digital audio but we're not quite there yet. It's a little bit about the technology, but far more about how we use it.

The digital divide is real. Canada's well-connected to the internet, but if you look at the top quartile for age, or the bottom quartile for income, those reassuring 90%+ numbers drop to more like 60%. Many people have to choose between home broadband and mobile and opt for the flexibility of mobile, but there are three activities with massive transaction completion drop-off rates on mobile: banking, looking for jobs, and interacting with government. To say nothing of skills, attitudes, and cultures.

All that to say: digital citizen engagement is going to be amazing for public policy-making and for the relationship between citizens and their governments. I really believe that. And digital will be the standard. But it'll only get amazing when we learn to love the record scratch of in-person engagement, realize the shortcomings of online and therefore get better at it, and choose deliberately between the right options for the right situations.

Friday, 9 December 2016

Four Thoughts on Public Engagement

by Nick CharneyRSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Nick Charneytwitter / nickcharneygovloop / nickcharneyGoogle+ / nickcharney

I was doing some work with a communications and public engagement wing of an organization recently and a couple of things came up that are worth repeating.

First - We've probably reached peak engagement. 
Not everything merits a public engagement campaign and people are tapped out. Sometimes you and your organization should stick to (or return to) simply communicating. If your campaign is aimed at the general public, it aimed at no one in particular. Everyone wants to be inclusive but the reality is more likely that there are a handful of experts from whom you want to hear from and they are already likely known to you.

Second - Don't think that public engagement upstream will be a defence to criticism downstream. 
In all likelihood it's not opportunity to participate in the public engagement process that people wants but rather to influence the actual outcomes from that process. Basically, people don't feel heard unless their views are those actioned.

Third - most organizations have moved beyond just public engagement.
If you agree with what most of the behavioural economics schools are teaching out there right now then you would also agree that there tends to be significant difference between what people say they want and how they act when actually confronted by a particular choice or decision. This is why things like data, design, and ethnography have all risen (returned?) to popularity. These additional inputs can act as a powerful signal (evidence?) checks on the results of pure public engagement.

Fourth - all politics are local and nimbyism reigns supreme. 
This always has and always will influence public policy and public engagement. Its why you shouldn't fight public relations battles you know you can't win (See: Machiavellian Infrastructure Spending) and why I'd rather give advice than have to choose (See: To Govern is to Choose).

Wednesday, 21 September 2016

Public engagement and hard policy evidence


by Kent AitkenRSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

Last week I pressed send on my dissertation, on which I'll blame my lack of posting. The topic was public engagement in Canada, and particularly, the role of economic analysis. My plan is to reduce the interesting parts of that research into a readable length, but I thought I might share six points that fell out of my conclusion.

1. Public engagement on policy, program, and service development is a thing. There's always a slate of ongoing public consultations in Canada, but the pace has picked up in the last year and the major difference is that there are far more that are intended for a broad public audience, rather than niche stakeholder groups. There are pros and cons to this.

2. As a general rule, government consultations are designed to understand what citizens value, but in a qualitative, rather than quantitative, way. That is, public input is viewed as a source of ideas and general feedback, not as empirically rigourous data. As currently practiced, public engagement is better suited for generating general insights, achieving social licence for policies, and avoiding major pitfalls than it is for systematically adding to the evidence base for policy options.

3. Each public engagement activity is important. Each represents an experience through which citizens' trust in government, and their willingness to participate in future engagement, can rise or fall. Public perception of the value of these engagements is crucial. The major variables here are the extent to which public input can theoretically influence policy, and the extent to which governments can prove that input was meaningfully considered. 

4. While it can be appropriate for governments to seek public input for general ideas and feedback, there's a massive downside. The greater the extent to which public input can be considered hard evidence, the easier it is for governments to incorporate that input in policy decisions, and the easier it is for governments to demonstrate how it influenced policy. There are many goals to engagement, including education, consensus-building, and legitimacy, but insofar as better policy is a central goal, engagement should be designed to produce data.

5. Public engagement is complex. There are hundreds of studied formats, each requiring a set of detailed design decisions, to align governments' needs with citizen satisfaction while producing the required data and insights. However, the way public engagement is governed, most of these design decisions are lost. If I may be blunt, it's essentially like a first-time homeowner overruling an architect on how their plumbing and electrical will work.

6. Governments need to build capacity for public engagement, particularly digital, but as per the above they may already have more capacity than they realize. So they must also develop governance that prioritizes expertise and good practices over ad hoc goals. The strongest version of this would be governance that includes public input and oversight on how engagement is designed and evaluated.






Wednesday, 4 May 2016

Bursting the Filter Bubble


by Kent AitkenRSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

Let’s start with a Twitter essay from Matt Bailey, DC’s former Director of Tech Innovation who just left for the White House:

(1/n) ..There are so many great people in DC government who want to hear from you. Sometimes they don't know how to find you. Seek them out.
— Matt Bailey (@MattBailey0) April 29, 2016


(2/n) ..There are a *lot* of times when public input really makes a difference in the decisions that get made. More voices are needed.
— Matt Bailey (@MattBailey0) April 29, 2016


(3a/n) ..A lot of govfolks have no idea that the public cares about they do - they think it's too nerdy, too esoteric, etc..
— Matt Bailey (@MattBailey0) April 29, 2016


(3b/n) .. and the pure joy on their faces when they find out the contrary is a thing to see <3 <3 <3
— Matt Bailey (@MattBailey0) April 29, 2016


(12/n) ..The old model of limiting public interactions to senior and communications officials is deeply broken.
— Matt Bailey (@MattBailey0) April 29, 2016


(12a/n) ..Government needs to remunerate/incentivize employees to attend after hours public events.
— Matt Bailey (@MattBailey0) April 29, 2016


(12b/n) ..People deserve to be paid for their time and this is a core competency of government.
— Matt Bailey (@MattBailey0) April 29, 2016


I caught that string of tweets on the train back to Ottawa from Toronto. I had facilitated a lunch workshop for the Government of Canada’s next open government plan, latching onto the National Youth Leadership and Innovation Strategy Summit who graciously included us in the event.

The weird thing is that I’m slightly uncomfortable pressing “Publish” on that last paragraph. I’m hesitant about the idea that I was there representing the Government of Canada. But there’s no two ways about it, as far as the participants were concerned. I was. And a lot of us represent the government, directly or indirectly, on a daily basis.

And we have to get used to it. I agree with Matt Bailey about the value of public servants interacting with the public. For the Summit I could have left after lunch, but I chose to get the latest train possible back to Ottawa (rolling in around midnight) so I could spend more time with the participants. Here’s the breakdown of my afternoon, after my "official" duties were done:

  • I think I corrected a lot of misconceptions about how far along government was. There’s a lot of interesting stuff going on in gov that’s well-known to public servants and completely opaque to the public.
  • I had a string of “3b/n” moment (I’m very lucky to have them regularly). Indelicately put: hearing from people who genuinely care about the work that you’re doing in gov really, really makes you want to work your ass off.
  • I had opportunities to get clarity on what the stakeholders of my program really need and care about.
  • I met some fascinating people who could turn into future collaborators.
  • I’d like to think I helped people understand the ways in which they can influence government, and provided some reassurance that government is actually influenceable.
  • ...and that government is, well, human.
That is, it was positive to the point where I’m actually legit worried about what we’re not at. Where our presence is missing and our voices are absent. How much opportunity for understanding, collaboration, and inspiration are we missing?

On that note. Thinking about the public service/public relationship, here’s a couple recent articles. First, a TVO piece summing up a point that former Clerk of the Privy Council Wayne Wouters has been making lately:

"Sometimes we send the strangest signals to the people who work in the public service. In the best of all worlds, here’s what we want from them: We want them to be brilliant. We want them to be much less bureaucratic and much more creative. We want them to serve us better, find solutions to our problems, and explore new ideas that could help save us money. But woe betide a single one of them if they ever experiment with a new idea that goes south, then costs the taxpayers money. In that case, we’ll be the first to string them up in the town square and shame them from here to eternity."

And this, on public servants becoming increasingly public:

"Does it in fact matter if civil service leaders become more public figures than they have previously? I argue that the reason these changes matter is because the traditional anonymity of civil servants is linked in important ways to the impartiality of the civil service. To dispense with the former is to endanger the latter in ways that re-shape the core role of civil service leaders in a Westminster system."

...At which point I'm going to let the post hang, and I welcome your thoughts. 

Wednesday, 28 August 2013

What We Lost in the Fire, We Gain in the Flood

by Kent AitkenRSS / cpsrenewalFacebook / cpsrenewalLinkedIn / Kent Aitkentwitter / kentdaitkengovloop / KentAitken

Several observers of Canadian civil society have painted a portrait of increasing centralization of power, over at least the last half-century. And perhaps it is a failure of imagination or thoroughness on my part, but I haven't found anyone aiming to dispel that notion. I'm writing on the premise that it is true, and from the point of view of the bureaucracy, which I believe has lost influence at the national table of leaders.

The rationale for increased centralization tends to be increased efficiency. With information and decision-making power held in one place, it's easier to launch bold initiatives and move an agenda forward. Consultation and consensus is tricky and time-consuming.

Yet there are trends in decentralization. There is increasing recognition that policy expertise exists in a distributed network of networks in NGOs, think tanks, citizen groups, and individuals. This was a major theme at the 2012 IPAC conference, and you see it in open policy initiatives such as the Open Data Policy in the U.S. that anyone can edit on Github. Like, right now.

But this seems like adding insult to injury for the bureaucracy: losing voice at the top, and losing the de facto monopoly on policy advice (see: The Bazaar World of Fearless Advice 2.0). But distributed policy actually represents the best opportunity for reclaiming some of the influence lost at the national table: the key distinction is "at the national table of leaders" and "at the national table. Period." That is, though the bureaucracy will remain a small player at big tables, it'll become the core of a distributed ecosystem of influence in Canada that will only grow in importance.

This is a good thing.


What we lost in the fire, we gain in the flood

What's going to drive this? Complexity and legitimacy leading to increasing public engagement, and technology as a thread running throughout.

We live in a time when we can no longer pretend that issues aren't complex, and decisions predicated on an oversimplified world get called out. When Radio-Canada announced a name change to ICI in June, they suddenly found that they hadn't considered all of the consequences. They walked it back after listeners and journalists expressed incredibly strong feelings about the name, based on complex feelings about identity, tradition, and politics. Broad consultation is a very effective way to figure out how complex an issue really is.

Partially for this reason, and partially because it builds legitimacy for decisions when people feel included, public engagement in policymaking is gaining traction in Canada and around the world. Well, digitally-enabled engagement. Lifelong public servants and politicians that held townhalls, knocked on doors, and wrote letters would probably take issue with the idea of complete novelty, here.

And I actually think that the increased transaction speed technology affords in soliciting opinions will be partially offset by the wrenches that having more voices will throw into an issue. And the fact that some of these voices have bullhorns to turn to, if their ideas aren't respected. Regardless, policy wonks will have a well-networked civil society on their side when synthesizing and submitting policy advice.

There are both dark clouds and silver linings for public participation in democracy, but I don't think there is a countervailing force that can prevent the rise of public engagement in policymaking. As the public's uptake and demand for involvement increases, the bureaucracy will get better at including the public in the policy process, which will increase demand, and voilĂ : virtuous cycle.


The Ecosystem of Influence

Michael Lipsky argues that "frontline public servants, such as police officers and social workers" are policymakers, as a result of the discretion and autonomy they have in carrying our their jobs. Here's an example: when I was sixteen I got pulled over for speeding, in the gray area between the speed limit and mandatory ticketing. So the options were a warning, or a ticket.

However, the officer ran the license plate and invented a third option: he called his friend about it, instead. My dad. 

With direct interaction with the public, there's a level of influence, and accordingly responsibility, within the leeway available in achieving results. What's going to happen is that far more bureaucrats are going to find themselves in that position, as policy analysts become the face of public engagement in policymaking. Policy is increasingly going to become a frontline activity, and bureaucrats will be able to put their mark, embrace a greater responsibility, and add value. On the ground, in the weeds, with Canadians.

As I said, this is a good thing. But it won't be an easy thing.